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Having second thoughts about that Prime Day splurge?
Canceling an order, returning it, and replacing it are some of the common phenomena in the online shopping world. If you’re wondering how to cancel an order at Amazon, we’ve come up with just the guide for you.
In this blog, we will answer some of the most common questions when it comes to canceling an order at Amazon, including concerns about refunds on Amazon’s canceled orders, fund hold time, refund time, and more.
Step-by-Step Guide: How To Cancel an Order at Amazon on Desktop
Log into your Amazon account
Go to Amazon’s website on your computer and log in to your account using your credentials.
Find the ‘Returns & Orders’ on the top left of your screen, right beside ‘Cart’ icon and click on it.
Alternatively, you can also click on ‘Account & List’ on the top left of the screen, and click on ‘Orders’ under ‘Your Account’ from the dropdown menu.
Locate the orders to cancel
You will find all your orders listed out on Your Order page, where you can filter out your orders based on months. You can also view your canceled orders right here under the ‘Canceled Orders’ section.
From the ‘Orders’ section, select the items that you want to cancel. Click on the ‘View or Edit Order’ button right next to each order.
Click on ‘Cancel Items’
From the options that appear next to the item, click on the ‘Cancel Items’ button.
Select a cancellation reason
Next step is choosing the reason for canceling your order. Choose a reason from the drop-down menu that best aligns with your situation. It could be anything from a change of plans to finding a better deal elsewhere. You can also choose to skip this part.
Confirm your cancellation
Before sealing the deal, double-check your selections. Once satisfied, hit the “Cancel selected items in this order” button. Amazon will then confirm the cancellation, and you’re officially done!
How To Cancel Amazon Order After Shipping In App
If your orders have been shipped and you decide to cancel the order, then you can easily do so from your mobile app. Follow the steps outlined below to successfully cancel your Amazon order:
- Go to the Amazon app on your Android or iOS mobile phone.
- Click on the profile icon labeled ‘You’ at the bottom of the screen.
- Tap on the ‘Your Orders’ button.
- Select the order you want to cancel.
- Under Order Info, click on ‘Cancel Items’.
- Select the reason for canceling, or skip it (optional step.)
- Click on ‘Cancel checked items.’.
Once you’ve confirmed your order cancellation, you will receive notifications about the same. Make sure to keep track of your return and refund status if your orders were prepaid.
How To Cancel Amazon Order Out For Delivery
Many times we stand in the face of uncertainty about whether we want the order we placed or not when it’s just about to arrive. Or we could be out of town or no longer require the item. Under such circumstances, we often wonder how to cancel an Amazon order out for delivery.
While it’s virtually impossible to cancel an order on Amazon after it’s out for delivery, there are other ways to cancel the order and get a full refund. The first alternative for how to cancel an order at Amazon is to refuse to accept the order at the time of delivery. You will be required to confirm with a one-time password by the delivery agent, but the process of refusal is quite simple.
Another alternative for canceling an Amazon order is to return the order after accepting. Check out the window for returns from your Amazon seller. Then request a return from the app or website and schedule a pickup. A delivery agent will arrive at your place to pick up your order for return.
Also Read: How to Check Amazon Gift Card Balance
Why Can’t I Cancel My Amazon Order?
Common Reasons Why You Can’t Cancel Your Amazon Order
Order Processing
There’s something called the ‘processing stage,’ and once an order reaches that stage, it’s difficult to cancel the order. This could be one of the reasons why you can’t cancel your order.
Shipment Preparation
Moreover, if your item has reached the shipment preparation stage, it poses challenges for canceling that order later in the stage. So you may not be able to cancel an Amazon order after it has shipped.
Third-Party Sellers
Orders fulfilled by third-party sellers usually have different cancellation policies and timeframes. That’s why you must always verify the cancellation policy while purchasing from third-party sellers.
Contact Amazon Customer Support for Assistance
Reach out to Amazon customer support through their website or app for assistance with canceling an order. You can also read their guide on reaching out to customer service.
If you’re successfully on the contact customer service page, provide order details and explain the reason for cancellation to expedite the process.
Tips for Ensuring Successful Cancellation
- Act Quickly: You don’t want to be late in canceling your order. If you’ve placed the wrong order, cancel it as soon as possible.
- Check Order Status: Check if your order has already been processed or shipped to ensure the due course of action. If it hasn’t been shipped, you still have time to cancel.
- Use Desktop Browser: While cancellation can be done on a smartphone, using a desktop browser can feel way smoother than on a phone.
- Follow instructions carefully: Pay close attention to the cancellation process steps outlined by Amazon to avoid errors.
- Contact Support if Needed: If encountering issues, reach out to Amazon customer support for assistance with cancellation.
If You Cancel An Amazon Order, Is It Refunded?
Yes, if you cancel an order at Amazon, you’re fully refunded the order amount once the package has reached back to the seller. Amazon has a fairly hassle-free refund process with a reasonable refund time. So if you’re wondering how to cancel an order at Amazon, just apply the steps outlined in this article, and you’ll receive your refund.
Also Read: How to Use Visa Gift Card on Amazon
How Many Days Does Amazon Take To Refund?
Usually, Amazon takes up to 5 business days to process your refund to your original payment method. The number of business days is counted from the time the package is returned to the seller.
How Do I Cancel a Cancellation Request on Amazon?
To cancel a cancellation request on Amazon, start by checking the status of your order in the “Your Orders” section.
If the cancellation hasn’t been processed yet, you may still have the option to undo it. For items sold by third-party sellers, cancellation requests are subject to the seller’s approval.
In this case, you can contact the seller through the “Contact Seller” option and request to keep the order.
If the cancellation has already been approved, you’ll receive a refund, and the item won’t ship—so you’ll need to place a new order for the same product.
For orders fulfilled directly by Amazon, you might find an option to “Reinstate Order” if the item hasn’t been shipped yet.
Alternatively, you can contact Amazon Customer Support via the Help section, explain your situation, and ask for assistance.
Keep in mind that timing is critical; once the order is shipped or fully canceled, it can’t be reinstated. If this happens, you’ll need to reorder the item if it’s still available.
Understanding Amazon Order Cancellation Policies
If you’re an Amazon seller or a buyer, the order cancellation policy on this platform is straightforward for both. These policies are in place to make sure you get quality service and user protection. Let’s see what Amazon’s Cancellation Policies are:
Seller Guidelines
While buyers may only cancel an order within 30 minutes of the purchase being placed, Amazon sellers are able to do so at any time prior to shipment. Order cancellations by third-party suppliers due to supply chain disruptions or technological difficulties will result in charges.
Cancellation Rate (CR)
For their accounts to remain in good standing, Amazon sellers need to keep their cancellation rates (CR) low. The total number of cancellations the seller makes in a given seven-day period is known as the cancellation rate. This rate only applies to orders that are fulfilled by the seller; it excludes pending orders and cancellations made by the buyer.
Consequences of High Cancellation Rates
To sell on Amazon, a seller’s account must have a cancellation rate of less than 2.5 percent. When a seller cancels an order, Amazon keeps a careful eye on it and has the authority to suspend an account.
Tips to Maintain a Low Cancellation Rate
A seller has to make sure that the products they post on their Amazon account are in stock and ready for delivery in order to prevent this kind of situation. Excessive rates of cancellation will have an adverse effect on your vendors’ performance metrics and cancellation rate, which will lower customer happiness and reduce sales.
Monitoring Your Cancellation Rate
Make sure your cancellation rate is acceptable at all times. You may visit Seller Central’s account health page to see the current status of your account. Next, choose View Details from the Delivery Performance section. Click the Pre-Fulfilment cancellation rate link after that. Navigate downward. You may also Download the Report if necessary.
Conclusion
Learning how to cancel an order at Amazon is no herculean task, and it gets easier when you do it on your phone. The process to cancel an order on Amazon is basically in a few steps when done from an Android or iOS device. However, if you’re someone new to Amazon, canceling your order from your computer can offer a smoother and clearer experience. And in case you run into trouble while canceling your order, you can always contact Amazon customer service, or refuse to accept the order when it arrives at your doorstep.
