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Amazon has been a blessing to all our shopping needs, be it for something as usual as groceries, or large electronics. And with the wide range of categories it offers, it’s only natural that we keep going back to the app. However, what happens when you place an order and realize that you don’t want it anymore. Or what happens when you place an order of the wrong item or size? How to cancel Amazon order?
You can simply cancel your Amazon order by going to the order page on your Amazon app. Click on the order details and look for where it says ‘Cancel Order,’ and follow the instructions ahead. Not only this, you can also choose to refuse to accept the order at the time of delivery and you’ll be paid back once the order reaches back to the seller.
We will discuss more such aspects of how to cancel Amazon orders, and a step-by-step guide to accomplish it. So without further delay, let’s start learning!
Understanding Amazon Order Cancellation Policies
If you’re an Amazon seller or a buyer, the order cancellation policy on this platform is straightforward for both. These policies are in place to make sure you get quality service and user protection. Let’s see what Amazon Cancellation Policies are:
Seller Guidelines
While buyers may only cancel an order within 30 minutes of the purchase being placed, Amazon sellers are able to do so at any time prior to shipment. Order cancellations by third-party suppliers due to supply chain disruptions or technological difficulties will result in charges.
Cancellation Rate (CR)
For their accounts to remain in good standing, Amazon sellers need to keep their cancellation rates (CR) low. The total number of cancellations the seller makes in a given seven-day period is known as the cancellation rate. This rate only applies to orders that are fulfilled by the seller; it excludes pending orders and cancellations made by the buyer.
Consequences of High Cancellation Rates
To sell on Amazon, a seller’s account must have a cancellation rate of less than 2.5 percent. When a seller cancels an order, Amazon keeps a careful eye on it and has the authority to suspend an account.
Tips to Maintain a Low Cancellation Rate
A seller has to make sure that the products they post on their Amazon account are in stock and ready for delivery in order to prevent this kind of situation. Excessive rates of cancellation will have an adverse effect on your vendors’ performance metrics and cancellation rate, which will lower customer happiness and reduce sales.
Monitoring Your Cancellation Rate
Make sure your cancellation rate is acceptable at all times. You may visit Seller Central’s account health page to see the current status of your account. Next, choose View details from the Delivery Performance section. Click the Pre-Fulfilment cancellation rate link after that. Navigate downward. You may also Download Report if necessary.
Step-by-Step Guide: How to Cancel Amazon Order on Desktop
Amazon has a vast range of offerings and naturally, the website also has an equally vast number of pages and features that can keep you tangled up on the web if you don’t know your way around. That’s why we’ve sketched out a step by step guide to help you learn how to cancel Amazon orders.
Log into your Amazon account
Go to Amazon’s website on your computer and log in to your account using your credentials.
Find the ‘Returns & Orders’ on the top left of your screen, right beside ‘Cart’ icon and click on it.
Alternatively, you can also click on ‘Account & List’ on the top left of the screen, and click on ‘Orders’ under ‘Your Account’ from the dropdown menu.
Locate the orders to cancel
You will find all your orders listed out on Your Order page, where you can filter out your orders based on months. You can also view your canceled orders right here under the ‘Canceled Orders’ section.
From the ‘Orders’ section, select the items that you want to cancel. Click on the ‘View or Edit Order’ button right next to each order.
Click on ‘Cancel Items’
From the options that appear next to the item, click on the ‘Cancel Items’ button.
Select a cancellation reason
Next step is choosing the reason for canceling your order. Choose a reason from the drop-down menu that best aligns with your situation. It could be anything from a change of plans to finding a better deal elsewhere. You can also choose to skip this part.
Confirm your cancellation
Before sealing the deal, double-check your selections. Once satisfied, hit the “Cancel selected items in this order” button. Amazon will then confirm the cancellation, and you’re officially done!
Tips for Ensuring Successful Cancellation
- Act Quickly: You don’t want to be late in canceling your order. If you’ve placed a wrong order, cancel it as soon as possible.
- Check Order Status: Check if your order has already been processed or shipped to ensure the due course of action. If it hasn’t been shipped you still have time to cancel.
- Use Desktop Browser: While cancellation can be done on a smartphone, using a desktop browser can feel way smoother than on phone.
- Follow Instructions Carefully: Pay close attention to the cancellation process steps outlined by Amazon to avoid errors.
- Contact Support if Needed: If encountering issues, reach out to Amazon customer support for assistance with cancellation.
How To Cancel an Amazon Order on the App
We all scroll through apps all day long on our Smartphones. And we’re not opening our laptops just to order something on Amazon, right? So why not learn how to cancel an Amazon order on the app of your mobile devices, Android & iOS, for better access?
- Go to the Amazon app on your Android, or iOS mobile phone.
- Click on the profile icon labeled ‘You’ on the bottom of the screen.
- Tap on the ‘Your Orders’ button.
- Select the order you want to cancel.
- Under Order Info, click on ‘Cancel Items’.
- Select the reason for canceling, or skip it (optional step.)
- Click on ‘Cancel checked items.’
And just like on the website, the Amazon app will also show you confirmation of whether your order was successfully canceled or not.
What to Do if You Can’t Cancel an Amazon Order
Common Reasons Why an Order May Not Be Cancelable
- Order Processing: There’s something called ‘Processing Stage’ and once an order reaches that stage, it’s difficult to cancel an order. This could be one of the reasons why you can’t cancel your order.
- Shipment Preparation: Moreover, if your item has reached the shipment preparation stage, it poses challenges for canceling that order later in the stage.
- Third-Party Sellers: Orders fulfilled by third-party sellers usually have different cancellation policies and timeframes. That’s why you must always verify the cancellation policy while purchasing from third-party sellers.
Contacting Amazon Customer Support for Assistance
- Reach out to Amazon customer support through their website or app for assistance with canceling an order.
- Provide order details and explain the reason for cancellation to expedite the process.
Options for Returning or Refusing Delivery
- If unable to cancel the order, consider returning the item upon delivery for a refund.
- Refuse delivery of the package to return it to Amazon and initiate the refund process.
Conclusion
Learning how to cancel Amazon order is no herculean task, and it gets easier when you do it on your phone. The process to cancel an order on Amazon is basically in a few steps when done from an Android or iOS device. However, if you’re someone new to Amazon, canceling your order from your computer can offer a smoother and clearer experience. And in case you run into trouble while canceling your order, you can always contact Amazon customer service, or refuse to accept the order when it arrives at your doorstep.
